For any additional support requests, these should be filtered through Jira Service Management. To learn how to submit a new ticket or review existing requests, please follow this guide. If you do not have access to JSM, please contact your account manager.
Making new bookings
Viewing / Editing deliveries you’re associated with
Approving, declining, checking in, checking out, refusing, reporting
If you have permissions to check bookings in and out, you will see this option when you click on a booking from the list or calendar views
Click on a booking - you will see Booking Details come up
At the bottom of the screen there will be an Actions toolbar. This will contain various buttons depending on your permissions on the web platform
Click approve; check in; check out to edit the status of the booking. Or, if you do not see the buttons, click the … on the bottom right
You will have the same permissions on the app as you do on the website. If you can’t see the buttons you expect to see on the app or the web, please contact the team member on site responsible for assigning permissions to grant you additional permissions. Please do not contact firstname.lastname@example.org as we will not be able to grant additional permissions without the sign off from our contacts on site.
Filtering your list or calendar view
Click List or Calendar on toolbar along the bottom
Click the filter button on the top-right corner
Select up to three options to filter on
You can filter on date; area; month; status
Sign up / Login:
If you have not yet created an account at any of the Voyage Control projects, please click on ‘Sign Up’ when presented with the login screen. If you have an account, you can sign in with your existing credentials. If you forget your password, please click ‘Forgot Password?’ and an email will be sent to the email that you have registered an account with.
Make a Booking:
On the second page you will need to enter a series of other fields which may include:
Once you have entered all of the required information, you will be required to hit ‘Submit’, which will take you to a confirmation page, confirming that your booking has been processed. An email will also be sent to the account holder with your booking details.
Viewing your booking(s):
You can view your bookings (any others if you have permission to) from within the ‘List’ and ‘Calendar’ views.
Here you also have the options to sort and filter bookings based on a range of factors.
As you will see there are various different colour codes in both views, these help to show you which statuses the bookings are at: For approval, scheduled, checked in, checked out, declined etc.
If you need to edit any of the details of your booking, simply click into the booking from either of the ‘List’ or ‘Calendar’ views and proceed to edit the booking from the actions across the bottom panel (see below). Here you can view, edit or cancel your booking as well as access the QR code which may be required to be checked in on-site.
To track your journey, you will need to enable vehicle tracking. A pop up may appear on your device asking if you would like to enable location tracking ‘Always’ or ‘Only whilst using the app’, click ‘Always’. This will not continue to track anything other than the vehicle booking, but it will mean that we gain accurate tracking data if you navigate away from the Voyage Control app, or switch to a different screen.
To track your vehicle from the app: