Go to your venue's dashboard/platform
Click the forgot password button just above where it says "Log In"
Input the email address you signed up with
Confirm your email address
Click "Reset Password"
You'll receive an email with a password reset link (this is not always instant, please allow up to 15 minutes and check your junk/spam folders)
Click the link
Enter in a new password
You should now be logged into your account with the new password